Q: I purchased the Silhouette Designer Edition, but when I try to download the file its not allowing me to change over from the Basic to the Designers Edition. What should I do?
A: Try the following steps:
1. After purchasing you will receive an upgrade code from either TRW or Silhouette
2. In Silhouette Studio, open the “Help” tab, and in the dropdown find the “Upgrade Silhouette Software” option
3. A pop-up prompt will ask for the registered license and personal email account information. Note: You must be logged onto a personal Silhouette account and not your TRW account!
Q: I have the Cameo Pro, if I purchase this can I use it to upgrade from Basic Edition to Designer Edition? I'm on my work computer so I need to know if I purchase it now then when I get home can I enter the license key on my home computer?
I'm really only upgrading to be able to use the warp feature.
A: Instructions: Be sure you have Silhouette Studio® v1.9.0 or higher installed on your computer Under the HELP menu in Silhouette Studio® choose "Upgrade to Designer Edition" Type the unique 16-digit upgrade code you purchased, your email address, and your password, to complete the upgrade process
Q: Is this a digital file to down load
And would i need help to set it ????
A: Purchasing this will give you a key to upgrade your Basic Edition of Silhouette! The code will be included in your order details when you go to your account page. This video will show you how to activate it:
Q: I ordered the silhouette business edition.... but purchased the wrong one at first now I need to purchase the right one before I can download the business edition... can I please get some help before I order the wrong one . I also need help in learning the silhouette... help help
A: Please reach out to our customer service department either via phone or email and they will be able to help.
Email: [email protected]
Q: Is the silhouette studio design work with the cricut design space?
A: No, Silhouette Studio and Design Space are two different designing softwares.
Q: Good afternoon I had problems downloading the file, I made my purchase days ago and it gives error 403, order AB -375265
can you help me
A: Sure thing! If you email firstname.lastname@example.org we can walk you through it step-by-step!
Q: can this program be used with circuit design space
A: You can design in Silhouette then if you have the Business Edition it'll allow you to export to DS if you like. But Silhouette software is superior to DS, likely you won't want/need to.
Q: I want to start making rhinestone templates. I do have a MAC lap top and iPad only, Is there a particular software I should be getting vs the others?
Thank you for your help
A: To create designs we use our TRW Design Wizard paired with Corel Draw. They work together as one unit.
To just create designs, you can use the Business Edition software but it's very limited.
The easiest solution for a beginner just to get started it to check out some of our thousands of rhinestone designs that are ready made, or our kits.