A: Rather than clicking links in the email, please sign in to your account on our website. Then, click My Orders. You'll see the Font Collector purchase and the download link. Click the download link to get the exe file and give it permission to make changes to your computer. You will need to have CorelDraw closed when you do this. Then, select all options of what you'd like it to download--the Font Collector to all copies of Corel on your computer.
When you finish, you can open Corel and click Windows then scroll down to Dockers. The Font Collector may be at the bottom of your list and you'll need to use the arrow keys to scroll down to The Rhinestone World > Font Collector. You will need your email and order number to generate a serial key to activate it.
We have a short tutorial on downloading the Font Collector on the actual listing. But, if you are still getting an error when trying to download, please call our Call Center reps so they can use TeamViewer from our site to temporarily remote in to get it installed for you. The phone number is 941-755-1696.